FAQ - ( Frequently Asked Questions)
1. What About Paper Catalogs?
2.  I Need A List Of Your Prices?
3.  Are There Any Shipping Charges?
4.  How Do I Place My Order with www.siphyafurniture.com?
5.  What Types of Payment are Accepted?
6.  What About Sales Tax?
7.  How Long Does Shipping Take?
8.  What Is the Delivery Policy?
9.  I Noticed That You Are Not Responsible For Damage During Shipping.
Will The Furniture Be Insured For Damage During Shipping?

10. Do You Have Dealers In The USA?
11. Do You Make to Order Or Do You Already Have Stock?
12. Do You Deliver International Orders?
13. Are Your Prices Competitive?
14. Are The Prices Included Cushion?
15. Please Advise What Is Different Between FOB & CIF?
16. What Else Do You Make?
17. Is It Normal To Have Two Or More Shades Of Color In A Piece Of Rosewood Furniture?
18. What Does Air Conditioning Do To Rosewood Furniture? I've heard it cracks the wood.
19. Is Rosewood Durable And Stong?
20. Is It Customary For The Color Of Rosewood Furniture To Change And,
If So, What, If Anything, Does This Indicate?
 

What About Paper Catalogs?

Our online furniture catalog is so large, that if we had a printed version, it would be thicker than a large phone book ! So we don't bother printing one, all you need is your web browser and a few minutes to find exactly what you are looking for. If you have any questions, please email us siphyafurniture@hotmail.com

I Need A List Of Your Prices?

Please email us siphyafurniture@hotmail.com and specify the Product details as under:
-Product ID
-With or Without mother of pearl inlaid
-Color Code
-The shipment to(port and country that you need us to send our furniture)

If there’s any part of the design you would like to have changed or added to please let us know. We will do our best to cater to your request, but the price may alter.
We'll send you a quote on each piece you are interested within 24 hours.
Other details please Click Request a Quote.

 

Are There Any Shipping Charges?

Yes, there are. The shipping cost is dependant on which country/state/province you are in, Please give us your exact location and we'll let you know your specific delivery details.
 

How Do I Place My Order with SiphyaFurniture Online?

How to order. We want to take your order however you are most comfortable. You can simply email us at anytime to order. Or you can use our online secure ordering system. You are also welcome to fax or mail your order to us. It's all up to you.

Siphya Furniture & Construction ROP.
106/5 Navamin Rd. Klongkum Buengkum Bangkok Thailand 10240.

phone : (662) 734-7317,8
fax : (662) 3771284
e-mail : siphyafurniture@hotmail.com


What Types of Payment are Accepted?

We accept MasterCard, Visa, Checks, Money Orders and Wire Transfers. Sorry, no C.O.D.'s. Payment Methods
 

What About Sales Tax?

We do not charge sales tax, Thailand supports exporters. You do not pay any taxes from Thailand. But these price is not included import tax, unload and any port fee.
For the other information in duty import taxes in USA:
You did not pay any taxes or levy as you purchased the furniture for
personal use.  (They will ask at the Port authority.).

 

How Long Does Shipping Take?

Generally, no more than 30 days by sea freight. Shipping times are varied on depending on which country/state/province you are in.

Here is a guide to give you an idea of delivery times :
USA: Furniture usually ships fast, between 3-6 weeks.

What Is the Delivery Policy?

Prices shown on our sites do not include shipping because of the wide variety of furniture and shipping methods we use. We use the best and most economical delivery for your order. COSTS DEPEND ON DESTINATION AND VOLUME.

I Noticed That You Are Not Responsible For Damage During Shipping.
Will The Furniture Be Insured For Damage During Shipping?

For The noticed, it means that we will purchase the insurance. The insurance company will return the money back to you when any damages occur. But we do the best quality in production the furniture and also the package. We pack, make all of the package and also deliver the furniture by ourselves. Therefore, They have never be damaged before. All of our customers proud of us.
See the detail of our package

Do You Have Dealers In the USA?

No, we don't. But we have many customers in USA. but you can make the conversation to our customers at our customer compliment.


 

Do You Make to Order Or Do You Already Have Stock?

We do both. However, we don't have much stock. Because these are handmade products. It takes a long period to produce.
We can change the sizes that you want but the price may be add up that depend on your design or your size.  


Do You Deliver International Orders?

We can deliver anywhere in the world, for a price. We have delivered to USA, Japan, Taiwan, and more.

Are Your Prices Competitive?

YES !!! Our prices are very competitive. We can almost always save you money. Be sure to emaill us before purchasing anywhere else, usually we can adjust prices to beat a competitor.

 

Are The Prices Included Cushion?

No, they aren't. CUSHIONS ARE NOT INCLUDED IN THE PRICE OF THE FURNITURE.

 

Please Advise What Is Different Between FOB & CIF?

FOB (Free On Board)
FOB Bangkok Price is The Price of furniture that is not included the shipping cost. It is the price at Bangkok. But CIF (Cost Insurance Freight)is the price which included the price of furniture, shipping cost and insurance to your port that you want to receive the furniture.

 

What Else Do You Make?

Any wooden furniture. For example Photo frames, Tissue boxes, wheelbarrows(pushcarts), Chest of Drawers, jewelry boxes, Silver ware cabinets.

 

Is It Normal To Have Two Or More Shades Of Color In A Piece Of Rosewood Furniture?

Yes, it is. A big piece of rosewood normally has one color (quite red ) but it has more shades of color from light to dark.

 

What Does Air Conditioning Do To Rosewood Furniture? I've heard it cracks the wood.

Yes, it is. Generally, the wood will not crack in most climates. There is a possibility that the wood will crack if the manufacturing process is not effective and the manufacturer is not be an expert.

 

Is Rosewood Durable And Strong?

Yes, it is very durable and strong. Rosewood is a high class, extremely hard wood with a beautiful grain texture for furniture.

 

Is It Customary For The Color Of Rosewood Furniture To Change And,
If So, What, If Anything, Does This Indicate?

Yes, it is. The color of the wood can be a little changed after a long time (5-10 years). It depends on the maintenance. The furniture should be kept away from the sun light and water. Periodically on the furniture you may use a soft cloth and you may apply furniture wax 2-3 times a year. Furniture wax is recommended.

 

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